- If you see a Disney Plus error code 39, this generally means that there is a problem verifying the validity of your digital rights.
- You can try changing the HDMI cable or moving the HDMI ports if you are using a gaming device or a computer.
- Read on to find out the five best ways to troubleshoot Disney Plus error code 39.
While Disney Plus usually “just works” before
TV shows and movies on your devices without a problem Most of the time things can go wrong, sometimes with mysterious error codes. You might see, for example, the Disney Plus error code 39, which is usually associated with a DRM issue.
The Disney Plus 39 error code looks deceptively generic. When you encounter the error, you’ll see this: “Sorry, but we can’t play the video you requested. Please try again. If the problem persists, contact Disney Plus support (error code 39).” But the message has a very specific meaning. You’ll see this error if Disney Plus thinks your device doesn’t have the appropriate permission or secure connection to play DRM.
Here are the most popular ways to solve Error Code 39.
Try playing the video again
Surprising amount of time, streaming errors are intermittent and disappear if you simply try again. Give the video a second shot – it may play correctly after a while. If it still doesn’t work, or starts playing, then stops and displays Error Code 39 anyway, try our other troubleshooting tips.
Restart the app or the entire device
Sometimes there is a slight software glitch, such as data corruption
, can interfere with video playback properly. This can happen on any device, so restart the app or the entire device, if you prefer.
App closing technique varies depending on the device you are using, but here’s how to close apps on Android and how to close apps on iPhone. Likewise, restarting each type of device is a little different, but here’s how to restart the iPhone. On Android, you can generally swipe down from the top of the screen and tap the power icon. Do you have an Xbox One? Here’s how to restart this console.
Use a different HDMI port or change HDMI cables
If restarting your device does not solve the problem, the next most likely cause is the HDMI connection. If you’re trying to play a video using a device connected via HDMI — like an Xbox to a TV or computer with a monitor — HDMI may be to blame.
There are two variables here to test: the cable itself and the HDMI port it was plugged into. If possible, troubleshoot it. Start by switching the HDMI cable. It should be compatible with HDMI 2.1, and for best results use a short cable that is not visibly damaged. If that doesn’t fix the problem, connect the cable to a different HDMI port on both your device and display.
Try a different streaming device
You can learn a lot by trying to stream the video on a different device. If it doesn’t work on your Xbox, for example, try watching the video on your phone or in a browser on your laptop. If one works and the other does not, then you have probably narrowed down the problem to a specific device, and you can try to troubleshoot the problem again another day, and see the content on the device that actually works.
Sign out of Disney Plus on other devices
Finally, it is possible that you are logged into too many devices. To eliminate this possibility, sign out of Disney Plus on as many devices as possible — computers, game consoles, phones, and tablets — and try to watch content on only one device signed in to Disney Plus.
The problem with Disney Plus
If you’ve tried all of these troubleshooting tips and the video doesn’t work, then it’s possible that the problem is with Disney Plus. The content may have been made available in your area by accident, for example, but Disney does not have the right to play it there. Or there are some other technical rights issues. This is not a problem that you can fix, but you can check back later and see if it is fixed.